PRIVACY AND COOKIES POLICY
Who we are
Open House Norwich, trading under Luxe Lets Ltd. (‘We’) are committed to protecting and respecting your privacy.
Our nominated data controller is Rob Palmer, Operations Manager. Luxe Lets Ltd. of The Union Building, 51-59 Rose Lane, Norwich, NR1 1BY.
What information may we collect about you?
We may collect personal data about you in the course of our work. That may include things like:
- Your contact details.
- Your date of birth.
- Where you work.
- Your wishes and criteria in any transaction you are considering.
- Financial information, for example about your income and capital resources.
Usually we will have received this directly from you. However we may also receive personal data about you from others, such as from the other party to a transaction you are engaged in or from joint agents. Family members also sometimes provide information about each other.
How will we use the information?
Our use of such personal data is subject to data protection law.
We mainly use your personal data to provide you with information or services you have requested. We may also use it for any other purpose for which you give your consent. For example we may send you additional information about the firm or its services, if you have consented to us doing so.
We may also use it for other normal purposes connected with our work. For example we will use your information to update our own business records, complete statutory returns, and otherwise comply with our regulatory obligations.
Will we share information about you with anyone?
We take your privacy seriously. We will never sell your personal data to anyone, and we take precautions to keep it secure.
It will sometimes be a normal and necessary part of our work to pass on information to third parties. For example:
- We may pass on information about you to solicitors to help them proceed with a transaction in which you are involved.
- If you are a prospective tenant, we may pass on references about you to the landlord.
- We may inform utility companies of changes in the occupiers of property.
- We may pass on information to maintenance and repair contractors, in respect of property where we have responsibilities.
- We may need to pass on information to those who help collect outstanding accounts.
In addition our practice may be audited or checked by third parties such as our accountants, which may enable them to see some information about you. Such third parties are required to maintain confidentiality in relation to your information.
You have a right of access under data protection law to the personal data that we hold about you. We seek to keep that personal data correct and up to date. You should let us know if you believe the information we hold about you needs to be corrected or updated.
What data breach procedures we have in place
In the event of a personal data breach we will notify the ICO within the required 72 hours and provide them with
- a description of the nature of the personal data breach including, where possible:
- the categories and approximate number of individuals concerned; and
- the categories and approximate number of personal data records concerned;
- the name and contact details of the data protection officer
- a description of the likely consequences of the personal data breach; and
- a description of the measures taken, or proposed to be taken, to deal with the personal data breach, including, where appropriate, the measures taken to mitigate any possible adverse effects.
They help us to improve our site and deliver a better experience for our users. Some of the cookies that we use are essential for the site to operate.
- Collect any personal identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
Our Cookies help:
- Effectively administer our website
- Improve the user experience
- Remember your settings during and between visits
- Improve the security/speed of the site
- Aggregate information about the usage and effectiveness of our site
- Allow you to share pages with social networks
You can learn more about all the cookies we use below.
We use traffic log cookies on our website and blog to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to be more user friendly. We only use this information for statistical analysis purposes and then the data is removed from the system.
Our own cookies
- Allowing you to add comments to our site
- Contact form validation to prevent spam emails being sent
- Tracking anonymous visits to website for statistical purposes
Social website cookies
These are used to help you ‘share’ or ‘like’ content on our website on various social media websites, as we have added sharing buttons on our site.
Turning Cookies Off
To learn how to disable cookies on browsers please click here. http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware
Our website uses a cookie to display our “Cookie Notice” at the top of the page. In order for us to remember that a user has agreed and wishes to close that notice we store an anonymous cookie that removes that notice for a period of 7 days. If you do not wish this cookie to be stored then you can choose not to close the notice.
Contact Forms (Captcha)
Our website uses a session cookie to provide users with a contact form validation service known as captcha. This cookie does not store any personal information about you and is only used to check the captcha form field to verify that a human being has entered the information.
Happy to Accept?